The color and/or shape of the product I received is different from my image a...

The product colors and shapes shown in this online store may look different depending on the environment in which the product image was taken and t... 詳細表示

Can I purchase or exchange accessory parts such as shoes, clothing and bags?

In this online store, some accessory parts may be available for purchase for some products. Let's look at the search form below to see what accessory... 詳細表示

I have a problem with the adidas product that I purchased on a free market ap...

We are unable to respond to purchases made through the free market application because it is a private transaction between the seller and the buyer, ... 詳細表示

I would like to return or exchange the face cover.

For hygienic reasons, we cannot accept returns or exchanges of our adidas face covers for any reason, even if the package is unopened. Thank you fo... 詳細表示

I received a refund email titled "CASH POST(キャッシュポスト)" but I don't know how t...

If you have any questions about the refund procedure at CASH POST, please refer to the following page on this FAQ website. ■This manual will g... 詳細表示

I order the wrong product so is it possible to return this?

You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if... 詳細表示

I forgot to enclose the INVOICE when I sent my return product(s).

When returning products to our warehouse, make sure to enclose the INVOICE with the return request number along with all accessories, including produ... 詳細表示

I have purchased an item using the NP deferred payment method and have comple...

If you have made a purchase with NP deferred payment service and have completed the return procedure before paying for the product(s), it is diff... 詳細表示

I want to return or exchange a product(s) purchased from a pre-order.

We do not accept returns or exchanges of pre-order products(s) due to customer reasons, as they fall under our non-returnable items. We apologize f... 詳細表示

I want to return or exchange marking products (name imprinting products).

Products for which marking (name imprinting, printing, etc.) is specified at the time of order will fall under the non-returnable items, and we will ... 詳細表示