Can I change the pickup period for products ordered through the in-store pick...
For Click & Collect (in-store pickup service) orders, please contact the designated store directly to discuss the pickup date. *You can check ... 詳細表示
"Account is locked"「こちらのアカウントはロックされています」 is displayed during the login proced...
For safety reasons, we may temporarily lock your account if you enter your ID or password incorrectly or if you perform multiple login operations in ... 詳細表示
I have not received any emails from the online shop.
In the event that you were not receiving the order receipt email or shipping confirmation email from our online store, please check the following set... 詳細表示
Can I change the shipping address or add my room number?
Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and the ... 詳細表示
I want to change or check my registered information in the online store.
You can check or change your information registered with adiCLUB on our website. ※The adidas app will not let you change your e-mail address. ... 詳細表示
I would like to know how to choose tennis shoes.
When choosing tennis shoes, please select shoes with soles suitable for each court surface. 【Hard Court】 A hard court refers to a court with a surface ma... 詳細表示
I forgot to apply the discount coupon. Can I apply it after ordering?
Due to our system, once an order is confirmed, it will be shipped and cannot be restored to the status before the order was confirmed. Therefore, w... 詳細表示
Do I have to pay for shipping fee if I order through the in-store pickup serv...
No shipping or handling fees will be charged for orders placed as Click & Collect (in-store pickup service). Please use this service when this onl... 詳細表示
I cannot successfully complete the purchase process or other operations. Wha...
If you are unable to complete the purchase procedure or other operations on the application due to errors or other problems, please retry the procedu... 詳細表示
I want to return or exchange a product(s) purchased from a pre-order.
We do not accept returns or exchanges of pre-order products(s) due to customer reasons, as they fall under our non-returnable items. We apologize f... 詳細表示
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