I want to return or cancel my purchased product(s) as cooling-off.

Products(s) purchased in the online store are not subject to the cooling-off system, since the order is confirmed based on the customer's clear intenti... 詳細表示

I want to return the product(s) because the pattern is different from the pic...

The pattern may be different for each product (s) depending on where the fabric is cut. ※This also applies to some product(s) with "multi-colo... 詳細表示

Can I exchange product(s) ordered through the in-store pickup service [Click ...

We are unable to accept exchanges of products at the customer's convenience because we do not have an exchange system in place for requests for siz... 詳細表示

I have not received any contact after sending the return.

When the return product(s) arrives at our warehouse, we will not notify you that it has arrived. Once the return product(s) arrives and the departmen... 詳細表示

The due date for receiving CASH POST refunds has passed.

In case the due date for receiving CASHPOST refunds has passed, you will not be able to receive your refund as it is. You need to get a new refund in... 詳細表示

I purchased an item in a store, but want to return it on the website.

Products(s) purchased at the store cannot be returned or exchanged at the online store. Any initial defects will be returned or exchanged. ... 詳細表示

I ordered the wrong size and want to exchange it.

We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cust... 詳細表示

I want to know if a product(s) is returnable before buying it.

Regarding products sold in our online stores, products that can be returned within 30 days of purchase in an unused condition are marked as "returnable" ... 詳細表示

I want to return the product(s) I received because the color and shape are di...

The colors and shapes of the products sold in this online store may appear slightly different from the actual product(s), depending on the environmen... 詳細表示

I want to return or exchange a product(s) because I received a product(s) dif...

If you have received a product(s) that is not the same as the product(s) you ordered from our online store, contact us within 8 days of receiving the... 詳細表示