Can I exchange or change the size?
We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cu... 詳細表示
What should I do if I cannot receive my in-store pickup order by the due date...
Orders for in-store pickup service (Click & Collect) must be picked up at the designated store "within 7 days from the date of receipt of the pickup ... 詳細表示
Can you send a receipt with the products?
The Online Shop is not able to send a receipt with the product due to our system's limitations. However, you can request a receipt yourself in the 'O... 詳細表示
What is "Pay in-store at the time of pickup" when I order through the in-stor...
This is a payment method which allows you to pay when you pick up your Click & Collect (in-store pickup service) order at the store you have designated. Whe... 詳細表示
How long will it take to receive my order?
The shipping date and the number of required delivery days vary depending on the payment method and the delivery address. ■Estimated shipping ... 詳細表示
What are the available payment methods?
The online store accepts the following 6 payment methods. *There are some payment methods that are not available for customized products, pre-order produc... 詳細表示
Can I change the contents of my order?
Once your order has been placed, we will not be able to change the contents of your order, including the following items, due to our system's limitat... 詳細表示
Is it possible to return the product(s)?
You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if t... 詳細表示
How can I check the delivery status of my in-store pickup service order [Clic...
For Click & Collect (in-store pickup service) orders, for system reasons, we are unable to check the Tracking Number of the delivery company. You ... 詳細表示
Gift wrapping is available for a fee (330 yen, tax included). You can choose your preferred color (black or blue) for gift wrapping. ※Some products cannot ... 詳細表示
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