The size doesn’t fit and I want to exchange it.
We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cust... 詳細表示
I ordered the wrong size and want to return it.
You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if... 詳細表示
The smari service is a service that allows you to send your purchased product(s) back to us at your local Lawson store without having to fill out a s... 詳細表示
When will you contact me after I send in my return?
After the return product(s) arrives at our warehouse, our staff will check the condition of the product(s). After checking the condition, we will ema... 詳細表示
Is it possible to return sale or outlet product(s)?
You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if... 詳細表示
How long does it take to receive a refund after returning product(s)?
After completing the return request process, we kindly ask you to send the product(s) to the designated address. After the product arrives at our war... 詳細表示
How do I display my adiCLUB digital membership card ? 【adidas smartphone app】
The following is the procedure for displaying your adiCLUB digital membership card on the adidas App. 【1】 First, please select the "Account" 「... 詳細表示
I would like to know the model's height and the size of the model wearing the...
Some products sold in this online store have the model's height and wearing size listed in the summary column at the bottom of the product page. ... 詳細表示
I deleted my coupon delivery email, can you send it again?
In the case of a customer's convenience (e.g., you accidentally deleted the delivered e-mail, or you cannot receive the coupon delivery e-mail due to y... 詳細表示
Can I get a receipt for my order? (Credit card, NP deferred payment, Paidy)
You can issue a receipt from My Account「マイアカウント」. To issue your own receipt, please do so after receiving an email notification of shipment completio... 詳細表示
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