When will the billing be reversed after returning all product(s) purchased wi...
Regarding the cancellation timeframe for all products returned in an NP deferred payment order, it usually takes about one week for the payment to be... 詳細表示
Can I return product(s) ordered with the in-store pickup service [Click&Colle...
You may return the product(s) purchasing from our online shop for your convenience if it is within 30 days of delivery and does not fall under any of... 詳細表示
Why is the refund amount less than the purchase price?
This section explains the reasons why the refund amount after a return is less than the purchase price. 【1】 In the event of a Customer Conv... 詳細表示
This manual will guide you through the refund procedure using CASH POST. ※T...
To proceed with the procedure smoothly, make sure you have your “Reception Number”, “Authentication Key 1” and “Authentication Key 2” on hand which i... 詳細表示
I want to cancel my return request.
If you wish to cancel your return request after you have completed the return request process, you may cancel your return request from the Order Se... 詳細表示
Can I exchange or change the size?
We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cu... 詳細表示
Return request procedure for returnable product(s)
We accept the return of product(s) purchased from this online store for the customer's convenience if they are within 30 days of delivery and don’t... 詳細表示
I have discarded or lost my invoice. Even so can I return it
If the INVOICE is lost or damaged and unable to be sent with the return product(s), print out the Order Confirmation email. Write the return request ... 詳細表示
I have a problem with a product(s) that I have just purchased. Can I return o...
If you find any problems with the product(s) you purchased, please contact us within 30 days of receipt of the product(s) to inform us of the following... 詳細表示
I want to return a product(s) purchased from Rakuten Ichiba.
You may return products (Excluding Sale and Outlet product) purchased from Rakuten Ichiba if they are marked "returnable" at the time of purchase, wi... 詳細表示
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