Can I change the gift wrapping material color (black or blue) after I have pl...
Unfortunately, we do not accept changes to orders after they have been placed in our online store. Therefore, we are not able to change the color of the gift... 詳細表示
I placed an order for convenience store pickup, but there is no authorizatio...
The authorization number for the convenience store pickup service will be displayed on the Order History「注文履歴」 page of My Account 「マイアカウント」approximat... 詳細表示
Can I order additional products to what I have already ordered?
Unfortunately, this online store does not accept changes to orders after it has been placed, nor can it accept additional orders to orders that have already ... 詳細表示
Can I get free wrapping materials and shopping bags?
Wrapping materials are not given free of charge. There is a fee for gift wrapping. 詳細表示
I have ordered with NP deferred payment, but my order has been cancelled, wh...
If you specify NP deferred payment when placing your order, there will be a credit check after the order process is completed and before the payment ... 詳細表示
I ordered the wrong size, color or quantity of products.
We do not accept changes in size, color, quantity, or other details after your order has been placed. We apologize for the inconvenience, but ... 詳細表示
Is it possible to wrap my order? 【adidas smartphone app】
Gift wrapping is available in our online store for a fee (330 yen, tax included). You can choose your preferable color (black or blue) for gif... 詳細表示
I would like to have each product in my order individually wrapped.
Due to our wrapping and packaging arrangements, we are unable to offer individual wrapping services for multiple products purchased in a single order process... 詳細表示
Can I cancel my order for in-store pickup service at the customer service cen...
Cancellations are accepted at the Customer Service Center when the "Cancel" button is displayed on the "Order History/Cancel" 「注文履歴・キャンセル」screen in the "My A... 詳細表示
It has been less than 30 minutes since my order was placed, but the cancel bu...
Orders can be cancelled on the "Order History" 「注文履歴」page in the "My Account" 「マイアカウント」menu, with the exception of certain products. You can... 詳細表示
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