If the delivery address is different from the person who placed the order, to...
If the delivery address is different from the person who placed the order, the person who placed the order will receive a billing email. 詳細表示
Can I have separate orders sent together as one?
Due to our system, we are unable to combine separate orders into a single shipment. Thank you for your understanding in advance. In case you w... 詳細表示
I want to return the product(s) I received because the color and shape are di...
The colors and shapes of the products sold in this online store may appear slightly different from the actual product(s), depending on the environmen... 詳細表示
May I return product(s) purchased on the website to the store?
Products(s) purchased on the website can be returned to directly managed stores. Some stores are not eligible to accept returns due to system reaso... 詳細表示
How long are points valid for?
adiCLUB points will expire 12 months from the date they are earned. ※As a general rule, they expire at the end of the month 12 months later. ... 詳細表示
When do adiCLUB points expire?
adiCLUB points are valid for 12 months. Generally, points expire at the end of 12 months from the month in which they were awarded. For exa... 詳細表示
I have submitted a product review and it has been published but I have not be...
You can only earn adiCLUB points for product reviews up to 10 times per year after registering with adiCLUB. ※The amount of points earned will be ... 詳細表示
I have received my order with NP deferred payment, but there is no invoice i...
For products ordered via "NP deferred payment" in this online shop, NP deferred payment will send a short message (SMS) to the phone number or email ... 詳細表示
Is it possible to issue a receipt for products purchased by cash-on-delivery?
In the case of cash on delivery (COD) purchases, the delivery company is the collection agent and the driver's receipt at the time of delivery is the... 詳細表示
I want to check my current adiCLUB level.
【1】Log in here with the e-mail address and password you have registered with adiCLUB. 【2】You will see your current level on the screen ... 詳細表示
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