Can I cancel my order for in-store pickup service at the customer service cen...
Cancellations are accepted at the Customer Service Center when the "Cancel" button is displayed on the "Order History/Cancel" 「注文履歴・キャンセル」screen in the "My A... 詳細表示
Can I remove the insoles of soccer shoes?
Whether or not the insole can be removed depends on the model. We can check the above for you, so kindly contact us with the product number. 【Please clic... 詳細表示
Can you issue a handwritten receipt?
We do not issue handwritten receipts at this online store. You can issue a receipt from the order history screen「注文履歴画面」 or the order search screen「注文検索画面... 詳細表示
Orders cannot be cancelled if any of the following conditions apply/ ・Orders placed more than 30 minutes after the completion of the order process. ・Orde... 詳細表示
I want to cancel the order which status is Preparing for Shipment or has alre...
If the status of your order is "Preparing to ship"「出荷準備中」 or "Payment received," 「入金済み」 30 minutes has passed the cancellation time limit that we have set, t... 詳細表示
I want to cancel my order for in-store pickup. 【Click&Collect】
Cancellation for orders placed as Click & Collect (in-store pickup service) orders will vary depending on the status of the order. You can cancel your ord... 詳細表示
Can I cancel my order that was placed for in-store pickup service and is now ...
Orders that are being prepared for shipment in our online store cannot be cancelled due to our system reasons. Thank you for your understanding in advance. ... 詳細表示
Can I combine separate orders into one package to get free shipping?
We will not be able to combine multiple orders or apply free shipping to combined orders due to our system's inability to make changes after an order has bee... 詳細表示
Can I cancel the order if the size does not fit when I try it on before picki...
If the size does not fit when trying on the product before picking it up at the store, you may cancel the order without receiving it. If you wish to cance... 詳細表示
Can I order multiple marking products at the same time?
For products that can be marked ( name-printing ) such as football uniforms, we are unable to accept multiple purchases at the same time with marking ( name-... 詳細表示
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