The size doesn't fit and I want to exchange it.

We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cust... 詳細表示

I ordered the wrong size and want to return it.

You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if... 詳細表示

I want to check if you have received my return after I sent it.

In order to prevent any possible mix-up of returned product(s), we don’t contact you immediately after the return arrives. We appreciate your underst... 詳細表示

Is it possible to return the product to a store other than the store where I ...

Products(s) ordered through the online store can be returned to a different store than where you received them. In this case, please bring your order... 詳細表示

What is the refund amount and when is the refund period after returning produ...

Refund processing will begin once we have confirmed the quality and condition of your returned product(s) ( damage, stains, tags, accessories, packin... 詳細表示

About smari service

The smari service is a service that allows you to send your purchased product(s) back to us at your local Lawson store without having to fill out a s... 詳細表示

Can I return multiple products in one package?

If there is more than one product to be returned for the customer's convenience, it is possible to return them all together in the same package for r... 詳細表示

I have a problem with a product(s) which I purchased in a store. Can I retur...

If you have a problem with our adidas products purchased in-store, contact us using our e-mail inquiry form with the following information. ※We ar... 詳細表示

The shipping fee was free when I purchased the product, but when I returned i...

As stated in the Shopping Guide, any returns for the customer's convenience should be sent back with the shipping fee prepaid. Even if shippin... 詳細表示

I would like to cancel the return of a product(s) for which I have completed...

If you want to cancel your return request after you have completed the return request process, please go to your "My Account" page of our online stor... 詳細表示