"Account is locked"「こちらのアカウントはロックされています」 is displayed during the login proced...
For safety reasons, we may temporarily lock your account if you enter your ID or password incorrectly or if you perform multiple login operations in ... 詳細表示
Can I change the shipping address or add my room number?
Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and the ... 詳細表示
What kind of service is in-store pickup?【Click & Collect】
Click & Collect" is a service that allows you to pick up your order at our directly-managed stores. If the store you wish to pick up your order ... 詳細表示
I want to return a product(s) purchased from Rakuten Ichiba.
You may return products (Excluding Sale and Outlet product) purchased from Rakuten Ichiba if they are marked "returnable" at the time of purchase, wi... 詳細表示
I can’t participate in the drawing(lottery) with the message "An error has oc...
This section explains the cause of the error and its resolution. If your credit card has expired, has insufficient credit (debit balance), i... 詳細表示
What is the NP deferred prepayment?
NP deferred payment is a deferred payment service that allows you to pay at convenience stores and banks nationwide after receiving the order. The deferre... 詳細表示
What is the "ReCAPTCHA" (I am not a robot”私はロボットではありません”) that appears durin...
This online store uses an image authentication system called "ReCAPTCHA" to prevent unauthorized registration and ordering by automated programs. ... 詳細表示
How can I check my order history?
You can check your order history by logging in to the Online Shop and open My Account "Order History/Cancellation"「注文履歴・キャンセル」. <For PCs>.... 詳細表示
If your order has not been shipped, please check the estimated delivery date indicated in the "Shipment Completion Notification" 「注文受付完了のお知らせ」e-mail,... 詳細表示
Is it possible to ship my order outside of Japan?
This online store is not able to ship orders outside of Japan, as orders placed through this online store are for delivery within Japan only. Also, o... 詳細表示
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