The shipping fee was free when I purchased the product, but when I returned i...

As stated in the Shopping Guide, any returns for the customer's convenience should be sent back with the shipping fee prepaid. Even if shippin... 詳細表示

I would like to cancel the return of a product(s) for which I have completed...

If you want to cancel your return request after you have completed the return request process, please go to your "My Account" page of our online stor... 詳細表示

How long does it take to receive a refund after returning product(s)?

After completing the return request process, we kindly ask you to send the product(s) to the designated address. After the product arrives at our war... 詳細表示

How to return your product.

Make sure to complete the return request procedure on the Online Shop website before your return. ■1. Write the return request number on the b... 詳細表示

What is CASH POST?

CASH POST is a money transfer service and a fund transfer operator under the jurisdiction of the Financial Services Agency. The service is managed and oper... 詳細表示

I returned a product(s) after paying with NP deferred payment. How can I get ...

In the case of an order returned after payment has been made, the refund will be made via DG Financial Technology's "CASH POST" service after we have com... 詳細表示

When will you contact me after I send in my return?

After the return product(s) arrives at our warehouse, our staff will check the condition of the product(s). After checking the condition, we will ema... 詳細表示

Is it possible to return sale or outlet product(s)?

You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if... 詳細表示

Return procedure at directly managed stores

You may return products purchased from our online store at directly managed stores if they have not been used, and they are within 30 days of deliver... 詳細表示

Is it still possible to return a product(s) even if the paper tag (price tag...

Even if the paper tag (price tag) has been removed from the product(s) before returning it, if the paper tag (price tag) itself is not stained or damag... 詳細表示