May I return product(s) purchased on the website to the store?

Products(s) purchased on the website can be returned to directly managed stores. Some stores are not eligible to accept returns due to system reaso... 詳細表示

I tried to enter the CASH POST "Receipt Number", "Authentication Key 1" and "...

Receipt Number and Authentication Keys 1 and 2 are the passwords required for the CASH POST refund procedure. The passwords are listed in the email... 詳細表示

I would like to make a return request and return the product(s), but I don't ...

I would like to make a return request and return the product(s), but I don't have the cardboard box the product(s) came in. Can I return it? ... 詳細表示

Is it possible to exchange products in case of "wrong product", "wrong image"...

We are unable to accept exchanges for reasons other than product defects or incorrect delivery, as we do not have a system in place for changing size... 詳細表示

Can I return product(s) ordered from PayPay Mall?

You may return products purchased from our online store in PayPay Mall if they are marked "returnable" at the time of purchase, within 30 days of del... 詳細表示

What is the refund process after the return?

Check below for the standard procedure flow and the number of days required for the procedure until you receive a refund after returning the prod... 詳細表示

Where can I get a return address and phone number?

If any of the following apply to you, you can check the return address. ・You have already completed the return request procedure and have been... 詳細表示

Do you charge for return shipping?

When you return your order for your own reasons, you’re responsible for the shipping costs. If you return your order with freight collect, the a... 詳細表示

I returned my order after I paid with NP deferred payment service. How can I ...

In the case of an order placed with NP deferred payment service and returned after payment has been made, the refund will be made through eContext's ... 詳細表示

Can I return it because it doesn't fit?

You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if t... 詳細表示