“3D Secure" is a name given to an authentication service recommended by credit card companies to secure credit card transactions for Internet sho... 詳細表示
When can I receive my order if I order in-store pickup? When is the deadline ...
When products placed through the in-store pickup service (Click & Collect) are in stock at your designated store, you will be notified by e-mail when... 詳細表示
What benefits can I receive as a member of adiCLUB?
The "level" changes according to the number of points you earn, and the benefits you receive will also vary accordingly. Levels begin with "Le... 詳細表示
No one was at the delivery address at the time of delivery and did not receiv...
When no one was at the delivery address, a delivery notice will be posted by the delivery company. Please contact the delivery company based on the inf... 詳細表示
Is it possible to ship my order outside of Japan?
This online store is not able to ship orders outside of Japan, as orders placed through this online store are for delivery within Japan only. Also, o... 詳細表示
I want to return or exchange a product(s) purchased from a pre-order.
We do not accept returns or exchanges of pre-order products(s) due to customer reasons, as they fall under our non-returnable items. We apologize f... 詳細表示
Does adidas have a defective product claim process?
We kindly ask you to let us know about the defect product from the e-mail form. ※We’re unable accept defect inquiry through AI chat nor chat opera... 詳細表示
Can I combine several adiCLUB accounts into one?
With respect to adiCLUB accounts, one account is issued per customer's e-mail address. In order to protect the customer information associated... 詳細表示
I was in the purchase process and received an error message. What should I do?
The following is an explanation for cases in which you are unable to access or operate the purchase process. If you encounter errors such as n... 詳細表示
Can I add, change, or cancel the delivery date/time preference after ordering?
Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and ... 詳細表示
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