Orders cannot be cancelled if any of the following conditions apply/ ・Orders placed more than 30 minutes after the completion of the order process. ・Orde... 詳細表示
Can you issue a handwritten receipt?
We do not issue handwritten receipts at this online store. You can issue a receipt from the order history screen「注文履歴画面」 or the order search screen「注文検索画面... 詳細表示
Can I remove the insoles of soccer shoes?
Whether or not the insole can be removed depends on the model. We can check the above for you, so kindly contact us with the product number. 【Please clic... 詳細表示
Can I cancel my order for in-store pickup service at the customer service cen...
Cancellations are accepted at the Customer Service Center when the "Cancel" button is displayed on the "Order History/Cancel" 「注文履歴・キャンセル」screen in the "My A... 詳細表示
How can I earn reward redemption points?
You can accumulate points through various activities such as making purchases, sharing reviews of your bought items, and participating in workouts like runni... 詳細表示
Coupons are given as a benefit of newsletter subscription and adiCLUB membership. If you wish to subscribe to our newsletter, simply visit the "Newsletter... 詳細表示
What happens to my level when I use bonus exchange points?
Utilizing bonus exchange points does not have any impact on your adiCLUB membership level. The number of bonus exchange points you have doesn't influence yo... 詳細表示
Do level points have an expiration date?
adiCLUB membership level points are valid for only one year. However, not all membership level points expire simultaneously (excluding cases where all point... 詳細表示
If you level up, can you continue to use the benefits of the previous level?
Yes. As your adiCLUB membership level increases, you not only unlock new benefits but also retain access to the benefits from your previous level. These add... 詳細表示
I would like to have each product in my order individually wrapped.
Due to our wrapping and packaging arrangements, we are unable to offer individual wrapping services for multiple products purchased in a single order process... 詳細表示
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