The「決済エラー:4457(Payment errors:4457)」 is displayed and I cannot participate in...

When the credit card that has been registered for the lottery entry on the CONFIRMED app cannot be used (the same applies to debit cards with credit fu... 詳細表示

Can I gift wrap products ordered through the in-store pickup service [Click &...

For products ordered via Click & Collect (in-store pick-up service), wrapping is available at the shop where you pick up your order. Kindly let the s... 詳細表示

I want my product to be repaired because it is broken.

We do not repair any products other than golf products (shoes and caddie bags) because we are currently out of repair environment. We ask you to cont... 詳細表示

It has been less than 30 minutes since my order was placed, but the cancel bu...

Orders can be cancelled on the "Order History" 「注文履歴」page in the "My Account" 「マイアカウント」menu, with the exception of certain products. You can... 詳細表示

Can I receive updates from adidas via email?

Once you sign up for adiCLUB, we will send you various information such as new product and sale announcements to your registered e-mail address via o... 詳細表示

I want to know how to submit a product review.

Learn how to submit a product review in this online shop. ※To post a review, you need to register for an adiCLUB account. If you are not alrea... 詳細表示

I ordered from the online shop but no adiCLUB points were awarded.

Once an order has been placed, and payment for the order has been made as stated in the Shopping Guide, adiCLUB points will be awarded after the prod... 詳細表示

How long are points valid for?

adiCLUB points will expire 12 months from the date they are earned. ※As a general rule, they expire at the end of the month 12 months later. ... 詳細表示

Can I combine several adiCLUB accounts into one?

With respect to adiCLUB accounts, one account is issued per customer's e-mail address. In order to protect the customer information associated... 詳細表示

When do adiCLUB points expire?

adiCLUB points are valid for 12 months. Generally, points expire at the end of 12 months from the month in which they were awarded. For exa... 詳細表示