Can I have my order wrapped?

Gift wrapping is available for a fee (330 yen, tax included). You can choose your preferred color (black or blue) for gift wrapping. ※Some products cannot ... 詳細表示

Can I use my coupon at the store?

Some of the coupons we offer can be used for in-store shopping. ※The conditions of use vary depending on the coupon you receive. Certain coupons can only ... 詳細表示

Can I combine campaign/sale discounts with coupon discounts?

Multiple coupons cannot be used on the same order, even if you have multiple coupons. Only one coupon can be used per order due to our system limitations. K... 詳細表示

Can I use coupons on all products?

Some products are not available for coupon use. Products for which coupons cannot be used change frequently, so we cannot provide information on them. ※... 詳細表示

I want to specify the delivery date and time.

Delivery date and time can be specified on the order processing screen. ※We are unable to accept delivery on dates and times that are not displayed on the... 詳細表示

What is "in-store pickup only"?

For products that are displayed as " Store Stock Only," 「店舗在庫のみ」orders must be placed for pickup at the store where the product is displayed. In addition,... 詳細表示

Since this is a gift order, please don't put the invoice in the package.

We do not ship orders without the INVOICE, as this is necessary in the event of a return for the customer's convenience or a product defect. However, it i... 詳細表示

What is "Pay in-store at the time of pickup" when I order through the in-stor...

This is a payment method which allows you to pay when you pick up your Click & Collect (in-store pickup service) order at the store you have designated. Whe... 詳細表示

Can I order additional products to what I have already ordered?

Unfortunately, this online store does not accept changes to orders after it has been placed, nor can it accept additional orders to orders that have already ... 詳細表示

Can I change the gift wrapping material color (black or blue) after I have pl...

Unfortunately, we do not accept changes to orders after they have been placed in our online store. Therefore, we are not able to change the color of the gift... 詳細表示