How can I check my order history?
You can check your order history by logging in to the Online Shop and open My Account "Order History/Cancellation"「注文履歴・キャンセル」. <For PCs>.... 詳細表示
I ordered the wrong product(s) and want to exchange it.
We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cust... 詳細表示
The smari service is a service that allows you to send your purchased product(s) back to us at your local Lawson store without having to fill out a s... 詳細表示
I cannot use the coupon after it was cancelled due to a payment error.
If an order using a coupon is cancelled due to a payment error, the same coupon code cannot be reused on the next order. Thank you for your understan... 詳細表示
Can I pick up my order at a convenience store?
This is a convenient service that allows you to pick up your order at convenience stores in Japan. When this service is available, you will be able t... 詳細表示
This section explains how to log in as an adiCLUB members on the adidas App. ≪Log in with your e-mail address≫ First, select the "Account"「... 詳細表示
Can I use coupons on all products?
Some products are not available for coupon use. Products for which coupons cannot be used change frequently, so we cannot provide information on them. ※... 詳細表示
Can I pay by credit card instead of cash when I receive my order by the Cash ...
Only cash is accepted for cash on delivery orders placed through our online store. If you wish to pay by credit card when your order arrives at your house, o... 詳細表示
Can you ship out my order today?
The information you provide in this online shop includes the delivery address of the products. As the delivery address information is entrusted to th... 詳細表示
Can I add, change, or cancel the delivery date/time preference after ordering?
Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and ... 詳細表示
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