I received a call from an international caller after applying for the lotter...
Due to system reasons, you may receive a call from our international phone number to the phone number you entered during the adidas App lottery proce... 詳細表示
My order was cancelled with out notice, why is it?
In the following cases, we may cancel your order without prior notice to you. ・When payment for an order fails to process. Payment by c... 詳細表示
I want to send it as a gift, so I would like the amount on the price tag and...
The price of purchased products is usually listed on the product's paper tag (price tag) and on the INVOICE (delivery note) If you would like ... 詳細表示
Discount won't be applied after entering the coupon code.
Some products are not acceptable for coupon use. (We are unable to provide information on whether or not the coupon can be used for certain products, as th... 詳細表示
This section explains how to log out of adiCLUB membership on the adidas App. First, select the "Account"「アカウント」 icon in the upper right corne... 詳細表示
I would like to return or exchange the face cover.
For hygienic reasons, we cannot accept returns or exchanges of our adidas face covers for any reason, even if the package is unopened. Thank you fo... 詳細表示
I forgot to enclose the INVOICE when I sent my return product(s).
When returning products to our warehouse, make sure to enclose the INVOICE with the return request number along with all accessories, including produ... 詳細表示
Why is the refund amount less than the purchase price?
This section explains the reasons why the refund amount after a return is less than the purchase price. 【1】 In the event of a Customer Conv... 詳細表示
This manual will guide you through the refund procedure using CASH POST. ※Th...
To proceed with the procedure smoothly, make sure you have your “Reception Number”, “Authentication Key 1” and “Authentication Key 2” on hand which is prov... 詳細表示
I want to know when the product was manufactured.
The date of manufacture of our products is indicated on the product itself. Kindly check the product you have at your hand. 【Shoes】 The month and year ar... 詳細表示
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