If I cancel your entry for an event or a lottery, will the points be returned?

Yes, but only if you cancel your participation before the start of the lottery. You can confirm the start time of the lottery on the event and lottery page.... 詳細表示

What can you do with Special Reward Points?

Special Reward Points are points that can be used to access rewards. You can use them for obtaining discount coupons and participating in lottery campaigns ... 詳細表示

Do Special Reward Points have an expiration date?

Special Reward Points expire within 12 to 36 months. The relatively long duration allows you to choose rewards at your own pace. However, if you do not ear... 詳細表示

What is the Special Rewards Points, and how does it differ from Level Points?

Special Rewards Points refer to points that can be used to purchase benefits such as discount coupons, entry to events or lottery, and similar perks. ... 詳細表示

What is the NP deferred prepayment?

NP deferred payment is a deferred payment service that allows you to pay at convenience stores and banks nationwide after receiving the order. The deferre... 詳細表示

Can I make a payment after the due date for NP deferred payment?

Regarding NP deferred payment, please make sure to pay within the deadline indicated in the invoice e-mail. *For more information on NP deferred payment, ... 詳細表示

I have not received my NP deferred payment billing one week after the order a...

If you do not receive a short message or e-mail for NP deferred payment request after one week from the arrival of your order, please contact the NP Support ... 詳細表示

Can I pay by credit card instead of cash when I receive my order by the Cash ...

Only cash is accepted for cash on delivery orders placed through our online store. If you wish to pay by credit card when your order arrives at your house, o... 詳細表示

I ordered a pre-order product with credit card payment, but why am I charged...

For orders with credit card payment, payment is processed at the time of product shipment. However, for orders such as pre-order products, which take time ... 詳細表示

Can I order multiple " Store Stock Only" products at the same time 【Click & C...

For "Store Stock Only"「店舗在庫のみ」 products, only one product can be ordered at a time in one order due to product arrangements at the store. Also, orders can... 詳細表示