Made a purchase under "store hold" however, haven't heard anything after rece...

After a customer places an order through the Online Shop, the staff at each store will check and prepare the products for the customer's order. Therefore,... 詳細表示

What is the "Directly-managed store exclusive sales"?

Products marked as "Directly-managed stores only"「直営店限定」 on the product page are special products that can only be purchased at our directly-managed stores, ... 詳細表示

To use student discount

For more information about the student discount on this online store, please refer to the following website. About Student Discounts 詳細表示

Multiple purchase campaign discounts cannot be applied to in-store pickup pro...

For in-store pickup orders, only one product per order will be available for "in-store stock only"「店舗在庫のみ」 products due to product arrangements at the stor... 詳細表示

I don't know my order number.

The "Order Number" 「ご注文番号」issued upon completion of an order at the Online Shop is shown below in the "Order Completion Notification" 「注文完了のお知らせ」and "Shipmen... 詳細表示

What payment methods can I use with the adidas app?

The following payment methods are available on the adidas app. *Available payment methods vary depending on the product and content of the order. PayP... 詳細表示

Is it possible to make a bonus payment if I order by credit card?

In case you specify credit card payment when placing an order on the adidas Online Shop (including adidas Online Shop Rakuten and Yahoo), the payment frequen... 詳細表示

I placed an order with NP deferred payment, but returned it before paying fo...

This section explains about the case in which an order placed with NP deferred payment has been returned before payment is made. ■If all your purchase... 詳細表示

What happens to my order if I enter the wrong security code when paying by cr...

If there is any mismatch between the credit card information entered during the order process and the actual credit card information, a payment error will oc... 詳細表示

What is the "security code" 「セキュリティコード」that I need to enter when I select cre...

The security code is the 3-digit number in the signature line on the back of the credit card or the 4-digit number in the upper right corner of the card numb... 詳細表示