What is the "security code" 「セキュリティコード」that I need to enter when I select cre...
The security code is the 3-digit number in the signature line on the back of the credit card or the 4-digit number in the upper right corner of the card numb... 詳細表示
Can I pay by credit card instead of cash when I receive my order by the Cash ...
Only cash is accepted for cash on delivery orders placed through our online store. If you wish to pay by credit card when your order arrives at your house, o... 詳細表示
I ordered a pre-order product with credit card payment, but why am I charged...
For orders with credit card payment, payment is processed at the time of product shipment. However, for orders such as pre-order products, which take time ... 詳細表示
Since this is a gift order, please don’t put the invoice in the package.
We do not ship orders without the INVOICE, as this is necessary in the event of a return for the customer's convenience or a product defect. However, it i... 詳細表示
I would like to have each product in my order individually wrapped.
Due to our wrapping and packaging arrangements, we are unable to offer individual wrapping services for multiple products purchased in a single order process... 詳細表示
Gift wrapping is available for a fee (330 yen, tax included). You can choose your preferred color (black or blue) for gift wrapping. ※Some products cannot ... 詳細表示
Can I cancel the order if the size does not fit when I try it on before picki...
If the size does not fit when trying on the product before picking it up at the store, you may cancel the order without receiving it. If you wish to cance... 詳細表示
Can I remove the insoles of soccer shoes?
Whether or not the insole can be removed depends on the model. We can check the above for you, so kindly contact us with the product number. 【Please clic... 詳細表示
I have multiple coupons. Can I use them together?
Various sales and promotions in this online store do not apply to vouchers. ※Only the higher of sale/campaign discount or coupon discount will be applied ... 詳細表示
What is the size (dimensions) and capacity of the bag or backpack?
Regarding the size (product dimensions) and capacity of bags and backpacks, if there is no description on the product page of this online store, we will chec... 詳細表示
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