The shipping fee was free when I purchased the product, but when I returned i...
As stated in the Shopping Guide, any returns for the customer's convenience should be sent back with the shipping fee prepaid. Even if shippin... 詳細表示
I want to cancel my order for in-store pickup. 【Click&Collect】
Cancellation for orders placed as Click & Collect (in-store pickup service) orders will vary depending on the status of the order. You can cancel your ord... 詳細表示
Can I combine several adiCLUB accounts into one?
With respect to adiCLUB accounts, one account is issued per customer's e-mail address. In order to protect the customer information associated... 詳細表示
Which shipping carrier do you use?
You will find the delivery company responsible for the delivery of the products in the " Shipping notification email "「発送完了のお知らせメール」 sent to you afte... 詳細表示
The order scheduled for delivery by Scatch has been returned without a delive...
Scatch! arranges delivery based on the zip(postal) code, so if the address does not match the zip code you entered when placing your order, the deliv... 詳細表示
Can I use the 10% off coupon for newsletter registration more than once durin...
The 10% off coupon for newsletter registration is for one-time use only. Please note that the coupon cannot be used more than once. Thank you for you... 詳細表示
I was in the purchase process and received an error message. What should I do?
The following is an explanation for cases in which you are unable to access or operate the purchase process. If you encounter errors such as n... 詳細表示
When will out-of-stock products be restocked?
We will not be able to provide information on whether or not and when products that are out of stock will be restocked, as this has not yet been sche... 詳細表示
I keep receiving the newsletters even after I have cancelled my adiCLUB memb...
We apologize for any inconvenience caused by the cancel process. It may take up to 10 days after your membership cancellation. If you are receiving... 詳細表示
Coupon code cannot be used when applying for the drawing(lottery). 【CONFIRMED...
Coupon discounts are generally not available for drawing(lottery) products sold on the CONFIRMED App. Coupon codes given out in newsletters and adiCL... 詳細表示
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