I cannot select the "Place Order" button on the checkout screen. 【adidas sma...

There may be cases where the "Place Order" button is grayed out and cannot be selected due to the customer's account information or the information r... 詳細表示

Is it possible to wrap my order? 【adidas smartphone app】

Gift wrapping is available in our online store for a fee (330 yen, tax included). You can choose your preferable color (black or blue) for gif... 詳細表示

I would like to know the model's height and the size of the model wearing the...

Some products sold in this online store have the model's height and wearing size listed in the summary column at the bottom of the product page. ... 詳細表示

Can I purchase adidas products sold in other countries?

We do not accept orders for products sold in overseas markets. However, if you identify the product name and number, we will be able to check ... 詳細表示

Can you repair the products that I purchased?

We do not repair any products other than golf products (shoes and caddie bags) because we are currently out of repair environment. We ask you to contac... 詳細表示

I cannot successfully complete the purchase process or other operations. Wha...

If you are unable to complete the purchase procedure or other operations on the application due to errors or other problems, please retry the procedu... 詳細表示

I want to make sure that I can return the product before purchasing it 【adida...

For products sold on the adidas App, products that can be returned within 30 days of purchase in unused condition are marked "returnable" on the prod... 詳細表示

Can I cancel my order? 【adidas smartphone app】

Orders can be cancelled by the customer within 30 minutes of order completion (15 minutes for lottery sales) if the order is in the "New Order"「新... 詳細表示

I want to delete products in my shopping cart 【adidas smartphone app】

To delete products from your shopping cart, please follow the steps below. 【1】First, select the "Shopping Cart" icon at the bottom of the appl... 詳細表示

How do I display my adiCLUB digital membership card ? 【adidas smartphone app】

The following is the procedure for displaying your adiCLUB digital membership card on the adidas App. 【1】 First, please select the "Account" 「... 詳細表示