This manual will guide you through the refund procedure using CASH POST. ※T...
To proceed with the procedure smoothly, make sure you have your “Reception Number”, “Authentication Key 1” and “Authentication Key 2” on hand which i... 詳細表示
I have a problem with a product(s) that I have just purchased. Can I return o...
If you find any problems with the product(s) you purchased, please contact us within 30 days of receipt of the product(s) to inform us of the following... 詳細表示
The shipping fee was free when I purchased the product, but when I returned i...
As stated in the Shopping Guide, any returns for the customer's convenience should be sent back with the shipping fee prepaid. Even if shippin... 詳細表示
What is the refund process after the return?
Check below for the standard procedure flow and the number of days required for the procedure until you receive a refund after returning the prod... 詳細表示
Can I order products for in-store pickup only and products to be delivered to...
Due to the major difference in the method and time frame for preparing ordered products, it is not possible to order products for in-store pickup only and pr... 詳細表示
I have not received any emails from the online shop.
In the event that you were not receiving the order receipt email or shipping confirmation email from our online store, please check the following set... 詳細表示
Can I receive updates from adidas via email?
Once you sign up for adiCLUB, we will send you various information such as new product and sale announcements to your registered e-mail address via o... 詳細表示
Which shipping carrier do you use?
You will find the delivery company responsible for the delivery of the products in the " Shipping notification email "「発送完了のお知らせメール」 sent to you afte... 詳細表示
The order scheduled for delivery by Scatch has been returned without a delive...
Scatch! arranges delivery based on the zip(postal) code, so if the address does not match the zip code you entered when placing your order, the deliv... 詳細表示
I want to delete products in my shopping cart 【adidas smartphone app】
To delete products from your shopping cart, please follow the steps below. 【1】First, select the "Shopping Cart" icon at the bottom of the appl... 詳細表示
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