The quantity of goods received was insufficient, what should I do?
We apologize for any inconvenience caused by the delivery of your order through our online store. We will check the delivery status of your or... 詳細表示
How long does it take for the tracking number to be reflected in the delivery...
It may take several hours to a day for the tracking number to be reflected by the delivery company. ※When the volume of shipments in our onlin... 詳細表示
I have typed in the wrong email address when placing my order, will I still r...
Even if you have not entered your correct e-mail address, your order will be processed and shipped, but you will not be able to confirm your order ... 詳細表示
To check the estimated delivery date of your order is indicated in the "Notification of Order Receipt"「注文受付完了のお知らせ」 e-mail. ※Shipping and deli... 詳細表示
I want to change the delivery date and time.
The order contains information on the delivery information of the product. The delivery company will receive the delivery information at the time the... 詳細表示
I'd like to change my delivery methods to "delivery to a delivery box" or "l...
Delivery companies are responsible for delivery methods such as "delivery to a delivery box" or "leave the package by the door". For any reason, we w... 詳細表示
Is it possible to have products that are stated as "Store Stock Only" 「店舗在庫の...
For sizes marked "Store Stock Only"「店舗在庫のみ」, one of the shipping methods of "Delivery from Store" 「店舗からの配送」is available for some products only. ※F... 詳細表示
I have not received my order with name prints (name marking).
For products ordered with name print (name & uniform number/marking/name imprinting), we will perform the name printing process after receiving your ... 詳細表示
When I check the delivery status of Yu-Pack, the message "Tracking Number not...
Even if the order has been shipped, the message "Tracking Number not found" may appear. The shipment has been completed from our warehouse and the co... 詳細表示
If your order has not been shipped, please check the estimated delivery date indicated in the "Shipment Completion Notification" 「注文受付完了のお知らせ」e-mail,... 詳細表示
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