Could you tell me about the wearability and sizing of the clothing?

The size and fitting of garments vary depending on the design, purpose, and materials used, as well as on the customer's body shape, the way custom... 詳細表示

Can I get free wrapping materials and shopping bags?

Wrapping materials are not given free of charge. There is a fee for gift wrapping. 詳細表示

The product has been used and stored for a long period of time and is defective.

Regardless of the conditions of storage or use, the quality of products will deteriorate due to various factors such as the passage of time, environm... 詳細表示

The insoles of the shoes purchased are not properly attached to the shoes.

The insoles of our shoes, with the exception of a few, are made with an environmentally friendly glue, so they may not fully stick to the shoes when ... 詳細表示

The color of the purchased product seems to be different from the image in th...

We photograph the colors of our products in our studio as close to the actual product as possible. However, depending on the environment of your devi... 詳細表示

Can I cancel my order after the available cancellation period?

Once the 30-minute cancellation period has passed after order process is complete, we are unable to cancel the order due to our system's reasons and ... 詳細表示

I want to cancel because I made a mistake in the size, color, or quantity.

If you have ordered the wrong size, color, or quantity of the product, you may cancel your order if all of the following conditions are met &l... 詳細表示

Can I change the contents of my order?

Once your order has been placed, we will not be able to change the contents of your order, including the following items, due to our system's limitat... 詳細表示

I have ordered with NP deferred payment, but my order has been cancelled, wh...

If you specify NP deferred payment when placing your order, there will be a credit check after the order process is completed and before the payment ... 詳細表示

Can I add, change, or cancel the delivery date/time preference after ordering?

Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and ... 詳細表示