What are "Reception Number", "Authentication Key 1" and "Authentication Key 2...
"Reception Number", "Authentication Key 1" and "Authentication Key 2" are passwords required for the CASH POST refund procedure. When refund will be... 詳細表示
Is it possible to exchange products in case of "wrong product", "wrong image"...
We are unable to accept exchanges for reasons other than product defects or incorrect delivery, as we do not have a system in place for changing size... 詳細表示
Is it still possible to return a product(s) even if the paper tag (price tag...
Even if the paper tag (price tag) has been removed from the product(s) before returning it, if the paper tag (price tag) itself is not stained or damag... 詳細表示
I want to check if you have received my return after I sent it.
In order to prevent any possible mix-up of returned product(s), we don’t contact you immediately after the return arrives. We appreciate your underst... 詳細表示
Can I choose a delivery company for my order?
The delivery company for your order is based on the delivery method and order details specified at the time of your order. Therefore, you cannot choose... 詳細表示
I have not received my order with name prints (name marking).
For products ordered with name print (name & uniform number/marking/name imprinting), we will perform the name printing process after receiving your ... 詳細表示
I want to purchase a limited sale product that was released in the online st...
Please note that access to our online shop may be more difficult than usual when limited edition products or high-profile products are on sale, and t... 詳細表示
Can I order Japan national soccer team uniforms with markings other than the ...
You can order from "Add any name/number" in the "Quick Customize"「クイックカスタマイズ」 section on the product page. ※When there is no mention of "Quick Cus... 詳細表示
Is it possible to send the product to a place that is not the address of the ...
Once you have registered for adiCLUB, you will be able to set a different shipping address for your order. If you are not yet registered, plea... 詳細表示
How do I display my adiCLUB digital membership card ? 【adidas smartphone app】
The following is the procedure for displaying your adiCLUB digital membership card on the adidas App. 【1】 First, please select the "Account" 「... 詳細表示
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