What are "Reception Number", "Authentication Key 1" and "Authentication Key 2...

"Reception Number", "Authentication Key 1" and "Authentication Key 2" are passwords required for the CASH POST refund procedure. When refund will be... 詳細表示

This manual will guide you through the refund procedure using CASH POST. ※Th...

To proceed with the procedure smoothly, make sure you have your “Reception Number”, “Authentication Key 1” and “Authentication Key 2” on hand which is prov... 詳細表示

What are the return conditions?

You can return the product(s) you have purchased from our online store within 30 days of receipt. If the product(s) do not fall under the non-returnable... 詳細表示

Can I send my return product by LetterPack or non-standard-sized mail?

Letterpack and non-standard-sized mail are not guaranteed by the shipping company and does not cover any shipping accidents. We are not recommending these ... 詳細表示

Is it possible to return the product(s)?

You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if t... 詳細表示

Does adidas have a defective product claim process?

We kindly ask you to let us know about the defect product from the e-mail form. ※We’re unable accept defect inquiry through AI chat nor chat opera... 詳細表示

Can I return it because it doesn't fit?

You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if t... 詳細表示

I returned my order after I paid with NP deferred payment service. How can I ...

In the case of an order placed with NP deferred payment service and returned after payment has been made, the refund will be made through eContext's ... 詳細表示

Do you charge for return shipping?

When you return your order for your own reasons, you’re responsible for the shipping costs. If you return your order with freight collect, the a... 詳細表示

Where can I get a return address and phone number?

If any of the following apply to you, you can check the return address. ・You have already completed the return request procedure and have been... 詳細表示