I have not registered in My Account, can I return it?

If you do not have a My Account, simply fill in your order number and the email address you used to place the order on the Order Search screen below ... 詳細表示

I have a problem with the adidas product that I purchased on an Internet Auct...

We are unable to respond to purchases made through an Internet Auction application because it is a private transaction between the seller and the buy... 詳細表示

I have completed the return request process through My Account, but when do I...

Once you have been issued a return request number, ship the product within 7 days to arrive at our warehouse. ※The arrival deadline is indicat... 詳細表示

I have a problem with the adidas product that I purchased on a free market ap...

We are unable to respond to purchases made through the free market application because it is a private transaction between the seller and the buyer, ... 詳細表示

I would like to return or exchange the face cover.

For hygienic reasons, we cannot accept returns or exchanges of our adidas face covers for any reason, even if the package is unopened. Thank you fo... 詳細表示

I order the wrong product so is it possible to return this?

You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if... 詳細表示

I forgot to enclose the INVOICE when I sent my return product(s).

When returning products to our warehouse, make sure to enclose the INVOICE with the return request number along with all accessories, including produ... 詳細表示

I want to return or exchange a product(s) purchased from a pre-order.

We do not accept returns or exchanges of pre-order products(s) due to customer reasons, as they fall under our non-returnable items. We apologize f... 詳細表示

I want to return or exchange marking products (name imprinting products).

Products for which marking (name imprinting, printing, etc.) is specified at the time of order will fall under the non-returnable items, and we will ... 詳細表示

I want to return or cancel my purchased product(s) as cooling-off.

Products(s) purchased in the online store are not subject to the cooling-off system, since the order is confirmed based on the customer's clear intenti... 詳細表示