How to return your product.

Make sure to complete the return request procedure on the Online Shop website before your return. ■1. Write the return request number on the b... 詳細表示

When will you contact me after I send in my return?

After the return product(s) arrives at our warehouse, our staff will check the condition of the product(s). After checking the condition, we will ema... 詳細表示

Is it possible to return sale or outlet product(s)?

You may return products purchased from our online store if they are marked "returnable" at the time of purchase, within 30 days of delivery, and if... 詳細表示

Return procedure at directly managed stores

You may return products purchased from our online store at directly managed stores if they have not been used, and they are within 30 days of deliver... 詳細表示

Is it still possible to return a product(s) even if the paper tag (price tag...

Even if the paper tag (price tag) has been removed from the product(s) before returning it, if the paper tag (price tag) itself is not stained or damag... 詳細表示

May I return product(s) purchased on the website to the store?

Products(s) purchased on the website can be returned to directly managed stores. Some stores are not eligible to accept returns due to system reaso... 詳細表示

I would like to make a return request and return the product(s), but I don't ...

I would like to make a return request and return the product(s), but I don't have the cardboard box the product(s) came in. Can I return it? ... 詳細表示

Can I return product(s) ordered from PayPay Mall?

You may return products purchased from our online store in PayPay Mall if they are marked "returnable" at the time of purchase, within 30 days of del... 詳細表示

Where can I get a return address and phone number?

If any of the following apply to you, you can check the return address. ・You have already completed the return request procedure and have been... 詳細表示

Do you charge for return shipping?

When you return your order for your own reasons, you’re responsible for the shipping costs. If you return your order with freight collect, the a... 詳細表示