If you have not received your order, there are different confirmation methods depending on the situation before/after shipment. The following methods... 詳細表示
How long will it take to receive my order?
The shipping date and the number of required delivery days vary depending on the payment method and the delivery address. ■Estimated shipping ... 詳細表示
If your order has not been shipped, please check the estimated delivery date indicated in the "Shipment Completion Notification" 「注文受付完了のお知らせ」e-mail,... 詳細表示
When I check the delivery status of Yu-Pack, the message "Tracking Number not...
Even if the order has been shipped, the message "Tracking Number not found" may appear. The shipment has been completed from our warehouse and the co... 詳細表示
I have not received my order with name prints (name marking).
For products ordered with name print (name & uniform number/marking/name imprinting), we will perform the name printing process after receiving your ... 詳細表示
Is it possible to have products that are stated as "Store Stock Only" 「店舗在庫の...
For sizes marked "Store Stock Only"「店舗在庫のみ」, one of the shipping methods of "Delivery from Store" 「店舗からの配送」is available for some products only. ※F... 詳細表示
I couldn't receive my order and it has been sent back to you, can you resend...
As soon as the product(s) is(are) returned to our warehouse and available for the reshipment, we will send you an email with the subject line "Your o... 詳細表示
I ordered the wrong product(s) and want to exchange it.
We don’t accept exchanges for any reason other than defective product(s) or misdelivery, as we don’t have a system in place for exchanges at the cust... 詳細表示
The pattern of the product is different from the picture in the online store....
For products with a total pattern, the pattern may differ for each product depending on where the fabric is cut. ※The same applies to some product... 詳細表示
The color and/or shape of the product I received is different from my image a...
The product colors and shapes shown in this online store may look different depending on the environment in which the product image was taken and t... 詳細表示
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