The quantity of goods received was insufficient, what should I do?
We apologize for any inconvenience caused by the delivery of your order through our online store. We will check the delivery status of your or... 詳細表示
How long does it take for the tracking number to be reflected in the delivery...
It may take several hours to a day for the tracking number to be reflected by the delivery company. ※When the volume of shipments in our onlin... 詳細表示
I have typed in the wrong email address when placing my order, will I still r...
Even if you have not entered your correct e-mail address, your order will be processed and shipped, but you will not be able to confirm your order ... 詳細表示
To check the estimated delivery date of your order is indicated in the "Notification of Order Receipt"「注文受付完了のお知らせ」 e-mail. ※Shipping and deli... 詳細表示
I want to change the delivery date and time.
The order contains information on the delivery information of the product. The delivery company will receive the delivery information at the time the... 詳細表示
I'd like to change my delivery methods to "delivery to a delivery box" or "l...
Delivery companies are responsible for delivery methods such as "delivery to a delivery box" or "leave the package by the door". For any reason, we w... 詳細表示
Do I have to pay for shipping fee if I order through the in-store pickup serv...
No shipping or handling fees will be charged for orders placed as Click & Collect (in-store pickup service). Please use this service when this onl... 詳細表示
May I ask the reason for the difference between the "earliest delivery date" ...
The "earliest possible delivery date" 「最短お届け日」listed on the product page and the earliest possible date specified in the "delivery date specification... 詳細表示
Can I have products shipped to my house in the "store stock only" ?
For products that are displayed as "Store Stock Only," delivery to the customer's address or other designated address is possible only for some produ... 詳細表示
In order to improve customer service, since August 2021, the online shop has been delivering some of the ordered products by “Scatch!” Scatch!... 詳細表示
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