My order has not been shipped as scheduled.

It may take some time to ship your order due to an increase in the number of orders following a sale or other event. After the product has been shipp... 詳細表示

I'd like to check my delivery status.

For delivery status, check the " Notification of Shipment Completion "「発送完了のお知らせ」 e-mail sent after we have shipped your order. Before you con... 詳細表示

I have checked the delivery status on the Yamato Transport website and it say...

In this case, the shipment from our warehouse has been completed, but the registration by Yamato Transport may not have been completed. Orders... 詳細表示

How much is the shipping fee?

The delivery charge is a flat rate of 680 yen regardless of the delivery area. Check below for the conditions of free shipping. 【Free shippi... 詳細表示

Is it possible to ship my order outside of Japan?

This online store is not able to ship orders outside of Japan, as orders placed through this online store are for delivery within Japan only. Also, o... 詳細表示

Can I pick-up my order at the shipping company's office?

Pick-up service at a shipping company's office is not available at this online store. 詳細表示

No one was at the delivery address at the time of delivery and did not receiv...

When no one was at the delivery address, a delivery notice will be posted by the delivery company. Please contact the delivery company based on the inf... 詳細表示

How can I check the delivery status of my in-store pickup service order [Clic...

For Click & Collect (in-store pickup service) orders, for system reasons, we are unable to check the Tracking Number of the delivery company. You ... 詳細表示

Can I have separate orders sent together as one?

Due to our system, we are unable to combine separate orders into a single shipment. Thank you for your understanding in advance. In case you w... 詳細表示

Can I choose a delivery company for my order?

The delivery company for your order is based on the delivery method and order details specified at the time of your order. Therefore, you cannot choose... 詳細表示