What should I do if I cannot receive my in-store pickup order by the due date...
Orders for in-store pickup service (Click & Collect) must be picked up at the designated store "within 7 days from the date of receipt of the pickup ... 詳細表示
What do I need to bring to pick up my in-store pickup order? 【Click&Collect】
We will check your order number as shown in your order confirmation email or your identification (driver's license, insurance card, passport, etc.) ... 詳細表示
Is there any way I can check the availability of your products?
The following symbols are shown in the table for each size at the bottom of the product page to indicate stock status. ●In stock △ Limited stock ×... 詳細表示
When will out-of-stock products be restocked?
We will not be able to provide information on whether or not and when products that are out of stock will be restocked, as this has not yet been sche... 詳細表示
What kind of service is in-store pickup?【Click & Collect】
Click & Collect" is a service that allows you to pick up your order at our directly-managed stores. If the store you wish to pick up your order ... 詳細表示
Is it possible to make an order from a store for products that are SOLD OUT i...
As a matter of inventory management, we cannot get products that are out of stock in our online store from our directly-managed stores. The same goes... 詳細表示
When will products be released that are indicated as "COMING SOON"?
Products marked "COMING SOON" in this online store are products that will be available in the near future. ※Kindly check the product page first, a... 詳細表示
Notes for the case of a representative receiving products for in-store pickup...
In the event that the person who placed the order is unable to pick up the products ordered through the in-store pickup service (Click & Collect) due... 詳細表示
Can I pick up my order at a convenience store?
This is a convenient service that allows you to pick up your order at convenience stores in Japan. When this service is available, you will be able t... 詳細表示
Is it possible to change an order placed for in-store pickup to home delivery...
You can only pick up your order at the store you specified when you placed your order. ※Once your order is confirmed, we are unable to change ... 詳細表示
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