Can I combine separate orders into one package to get free shipping?
We will not be able to combine multiple orders or apply free shipping to combined orders due to our system's inability to make changes after an order has bee... 詳細表示
Can I cancel my order that was placed for in-store pickup service and is now ...
Orders that are being prepared for shipment in our online store cannot be cancelled due to our system reasons. Thank you for your understanding in advance. ... 詳細表示
I want to cancel my order for in-store pickup. 【Click&Collect】
Cancellation for orders placed as Click & Collect (in-store pickup service) orders will vary depending on the status of the order. You can cancel your ord... 詳細表示
I want to cancel the order which status is Preparing for Shipment or has alre...
If the status of your order is "Preparing to ship"「出荷準備中」 or "Payment received," 「入金済み」 30 minutes has passed the cancellation time limit that we have set, t... 詳細表示
Can I cancel my order for in-store pickup service at the customer service cen...
Cancellations are accepted at the Customer Service Center when the "Cancel" button is displayed on the "Order History/Cancel" 「注文履歴・キャンセル」screen in the "My A... 詳細表示
Can I order additional products to what I have already ordered?
Unfortunately, this online store does not accept changes to orders after it has been placed, nor can it accept additional orders to orders that have already ... 詳細表示
It has been less than 30 minutes since my order was placed, but the cancel bu...
Orders can be cancelled on the "Order History" 「注文履歴」page in the "My Account" 「マイアカウント」menu, with the exception of certain products. You can... 詳細表示
I ordered the wrong size, color or quantity of products.
We do not accept changes in size, color, quantity, or other details after your order has been placed. We apologize for the inconvenience, but ... 詳細表示
How do I change the delivery location and date after ordering?
The information you provide in this online store includes your product delivery address information. Since the delivery address information is sh... 詳細表示
Can I change the shipping address or add my room number?
Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and the ... 詳細表示
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