Can I cancel my order after the available cancellation period?
Once the 30-minute cancellation period has passed after order process is complete, we are unable to cancel the order due to our system's reasons and ... 詳細表示
I want to cancel because I made a mistake in the size, color, or quantity.
If you have ordered the wrong size, color, or quantity of the product, you may cancel your order if all of the following conditions are met &l... 詳細表示
Can I change the contents of my order?
Once your order has been placed, we will not be able to change the contents of your order, including the following items, due to our system's limitat... 詳細表示
I have ordered with NP deferred payment, but my order has been cancelled, wh...
If you specify NP deferred payment when placing your order, there will be a credit check after the order process is completed and before the payment ... 詳細表示
Can I add, change, or cancel the delivery date/time preference after ordering?
Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and ... 詳細表示
My order was cancelled with out notice, why is it?
In the following cases, we may cancel your order without prior notice to you. ・When payment for an order fails to process. Payment by c... 詳細表示
You can cancel your order by yourself if the order status is "New Order" 「新規受注」or "Waiting for Payment" 「入金待ち」and the Cancel button is displayed on... 詳細表示
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