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  • No : 2775
  • 公開日時 : 2022/07/13 18:14
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Return procedure at directly managed stores

回答 Answer

 
You may return products purchased from our online store at directly managed stores if they have not been used, and they are within 30 days of delivery.
 
≪Non-returnable items≫
※It cannot be returned if any of the following applies
・The product has been used for other than trial wear.
・For Sale and Outlet product(s), personalized product(s), customized product(s) and pre-order product(s)
・Products that are not displayed on the screen as "returnable" at the time of purchase and the product(s) obtained from a retailer other than this Online Shop.
・Product tags (price tags) are damaged.
・No instruction manual or packaging materials were sent.
・The tag or sticker has been removed from the product.
(If the tag has been cut off, you can put it in the package and send it back to us.)
・The product's original bag or packaging are missing.
・It has been 30 days after the date of delivery date.
・Sending the product without invoice.
・Novelty gifts granted in campaigns, etc. are not included in the package.
・The condition of the product (including the original box and accessories) when it is returned to us is significantly different from the condition at the time of delivery.
 
 
How to return product(s) at the store.
 
 Please come to the store with the product(s), invoice, and receipt (for in-store payment only).
 
After processing your return at the cashier, please receive a return slip from our staff.
 
If the product(s) are in good condition, we will begin the refund process. The method of refund and the time it takes for a refund will vary depending on the payment method used at the time of purchase.
※In the case of a return at the customer's convenience, the customer is responsible for all shipping, handling, and gift wrapping charges, regardless of the condition of the package or membership registration.
 

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