If you have a problem with our adidas products purchased in-store, contact us using our e-mail inquiry form with the following information.

※We are unable to accept reports of defects through AI chat or operator chat. We apologize for the inconvenience, but you can contact by e-mail form.

 

1. Your first name and last name：

2. Postal Code(Zip code)：

Your address：

3. Phone number available to contact during the day：

 

4. Product number (art no. 6 digit)：

5. Size of the product：

6. Amount of purchase：

7. Name of the store where you purchased：

8. Date and time of purchase：

9. Do you have any receipt (or evidence of purchase)?

10. Have you used the product already?：

11. Frequency of use：

12. Environment of use：

14. When did you notice the problem?：

 

【Please click here to fill out the inquiry form.】

 

We will reply to you by e-mail after confirming the contents of your e-mail inquiry.

 

※However, when we receive a large number of inquiries during the busy season, it may take some time for us to reply to your inquiry. We appreciate your understanding in advance.