For delivery status, check the " Notification of Shipment Completion "「発送完了のお知らせ」 e-mail sent after we have shipped your order.

 

Before you contact the delivery company to check the delivery status of your package, please have your " Tracking Number"『お荷物お問い合わせ番号』 ready at hand, which you will find in the " Notification of Shipment Completion " 「発送完了のお知らせ」e-mail sent by us on the day of shipment.

 

■For delivery to your house or designated delivery address

【Yamato Transport】

Click here for the Yamato Transport website

 

Yamato Transport Customer Service Center

Toll-free number: 0120-01-9625 (no-charge call)

Operating hours: 8:00 a.m. to 9:00 p.m. ( Open all year round )

※The call will be connected to the service center in charge of the area from which the call was made.

※Call the Navidial number from a cell phone or PHS.

※If you are using a 050 IP phone, please call 050-3786-3333.

Please enter the correct phone number when making a call.

 

 

【The Last One Mile】

Click here for tracking service

 

Navi Dial: 0570-071-133(※Chargeable call)

 

 

【Yu-Pack】

Click here for tracking service

 

Japan Post Office

Customer Service Center

Toll-free call: 0120-23-2886(※Not available from cell phones)

From cell phones: 0570-046-666 (※Chargeable call)

Operating hours: 8:00 a.m. to 9:00 p.m. (Monday through Friday)

　　　　　9:00 a.m. to 9:00 p.m. (Saturdays, Sundays, and holidays)

 

 

【Scatch!】

Click here for tracking service

 

MagicalMove, Inc.

Customer Service Center

Click here for FAQ Frequently Asked Questions

Inquiries can only be made by e-mail: support@scatch.info

 

 

■For deliveries from stores

【Sagawa Express Co.】

Click here to find a Sagawa Express office.

※For information on Sagawa Express, contact the office directly through the website above.

 

※Immediately after the " Notification of Shipment Completion " 「発送完了のお知らせ」e-mail is delivered, or when the amount of products shipped from our online store increases, the delivery status of your order may show "Tracking Number Not Registered"「伝票番号未登録」. Normally, the status will be reflected by 10:00 p.m. on the day of the " Notification of Shipment Completion"「発送完了メール」email but it may be reflected the next day or later, depending on the circumstances of the pickup by the shipping company.

 

Therefore, we ask your understanding in waiting for the delivery status to be reflected. When the tracking number is not yet registered, you will not be able to check the status even if you contact the shipping company.

 

For orders placed with the Click & Collect (in-store pickup service), you will be notified by email when your order arrives at the store.