Once your order has been successfully processed, an "Order Completion Notification" e-mail will be sent to your e-mail address registered with adiCLUB (or the address you have entered when placing your order in the case of a guest purchase).

 

When you are not sure if your purchase has been completed successfully, please check your e-mail folder first. If you receive an "Order Completion Notification" 「注文完了のお知らせ」e-mail, your order has been successfully completed.

 

※If you are member of *adiCLUB, you can also check your order history in My Account 「マイアカウント」 after logging in. Please check your order history along with the e-mail.

 

You can also check your order details on our website by entering the order number from the e-mail and your e-mail address at the time of order into the "Order Search"「注文検索」 page. Follow the steps below to check your order.

 

≪Smartphone≫

【1】Select the upper left corner of the top page and open the menu.

【2】Select "Order Search" 「注文検索」in the menu.

【3】On the next screen, enter your order number and e-mail address and press " Review Order"「注文を照会する」.

【4】The order details will be displayed. Click the "+" mark on the top of the screen to see details such as the amount and shipping address.

 

≪PC≫

【1】Select "Order Search"「注文検索」 in the upper right corner of the top page.

【2】On the next screen, enter your order number and e-mail address and press " Review Order"「注文を照会する」.

【3】The order details will be displayed. Click the "+" mark on the top of the screen to see details such as the amount and shipping address.

 

If you have not received an "Order Completion Notification" e-mail and are not sure if your order number has successfully completed the purchase procedure, please contact us by e-mail.

 

【Please click here to fill out the inquiry form.】