Once an order is confirmed, it will be processed for shipment. Therefore, it is not possible to add room number, change the shipping address and the date and time of delivery.

 

Kindly contact the shipping company in charge of your order based on the "Shipping Company" and "Tracking Number" shown in the "Shipment Completion Notification" sent to you after the order has been shipped.

 

※Depending on the payment method specified at the time of order and the details of the change, it may not be available to make the change. We ask for your understanding in advance.

 

 

■For delivery to your house or designated delivery address

【Yamato Transport】

Click here for the Yamato Transport website

 

Yamato Transport Customer Service Center

Toll-free number: 0120-01-9625 (no-charge call)

Operating hours: 8:00 a.m. to 9:00 p.m. ( Open all year round )

※The call will be connected to the service center in charge of the area from which the call was made.

※Call the Navidial number from a cell phone or PHS.

※If you are using a 050 IP phone, please call 050-3786-3333.

Please enter the correct phone number when making a call.

 

 

【Yu-Pack】

Click here for tracking service

Japan Post Office

Customer Service Center

Toll-free call: 0120-23-2886(※Not available from cell phones)

From cell phones: 0570-046-666 (※Chargeable call)

Operating hours: 8:00 a.m. to 9:00 p.m. (Monday through Friday)

　　　　　9:00 a.m. to 9:00 p.m. (Saturdays, Sundays, and holidays)

 

 

【Scatch!】

Click here for tracking service

MagicalMove, Inc.

Customer Service Center

Click here for FAQ Frequently Asked Questions

Inquiries can only be made by e-mail: support@scatch.info

 

 

　【Sagawa Express Co.】

Click here to find a Sagawa Express office.

※For information on Sagawa Express, contact the office directly through the website above.